THE BOOK – From the Admin Panel

THE BOOK – From the Admin Panel

THE BOOK | Advanced Booking Engine

Last.app’s booking engine helps you optimize occupancy and customer flow in your restaurant. It integrates seamlessly with your POS, Google, and your personalized URL, providing a smooth experience both for your team and your guests.
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Here’s a step-by-step guide on how to configure it from the Admin Panel:

1. Guest settings on the table layout

From the Admin Panel, under Floor Plan, set the minimum and maximum number of guests per table. This information is key for the booking engine to properly manage your restaurant’s occupancy.

2. Table combinations

Once the guest settings are defined, configure table combinations under Floor Plan. This allows you to merge tables for larger groups, and the booking engine’s algorithm will automatically identify the best possible combination for online reservations.

3. Availability

In the Admin Panel, under Reservations | Availability, you’ll find several options that let you decide how to manage bookings in your restaurant:
  • Space availability
  • Pacing management
  • Reservation duration
  • Guest limit per booking
  • Large groups
  • Booking window
  • Online guest page
Below, we’ll explain what each option does and how it can help you optimize your reservation flow.

Space availability
You can manage your restaurant’s availability in two ways:
  • By occupancy percentage (%)
  • By number of guests
This setting can be applied to the entire restaurant or to specific areas (dining room, terrace, etc.).

Pacing management

Control booking flow with two options:
  • Reservation frequency: Allow bookings at set intervals (e.g. every 15, 30, or 60 minutes).
  • Maximum capacity per time slot: Limit the number of bookings per time slot.

Reservations duration 

Set how long each booking lasts:
  1. Same for the entire restaurant.
  2. Variable, depending on group size (e.g. longer for larger parties).

Guest limit per booking

Define a maximum number of guests per booking. If left blank, no limit will be applied.

Large groups

Set the minimum number of guests considered a “large group” and how frequently you want to accept them.

Booking window

Define how far in advance guests can make a reservation:
  • Minimum notice before booking.
  • Maximum time frame (days/months) for future bookings.

Online guest page

Here you’ll find your personalized URL to share on social media, Google, or your website.
You can also add a custom message that guests will see when making a reservation.

4. Guarantee and cancellation

In the Admin Panel, under Reservations | Guarantee and Cancellation, you’ll find two key settings for managing bookings:
  • Booking guarantee
  • Cancellation policy
Booking guarantee

The system offers three options:
  1. No guarantee required: Guests can book online without providing a credit card or deposit.
  2. Credit card required: You can request a credit card for all bookings, per guest, or only for large groups. No charge is made, but an amount is pre-authorized to secure the reservation.
  3. Deposit required: You can request a deposit for all bookings, per guest, or only for large groups. In this case, the guest is charged and the deposit is deducted from the final bill at the restaurant.

Cancellation policy

Define how much notice is required for a booking to be canceled without penalty. If canceled late, the guest is reminded that the pre-set penalty applies before completing the cancellation.
In case of a no-show, the restaurant can mark the booking as such and decide whether or not to apply the penalty.

5. Shifts

In the Admin Panel, under Reservations | Shifts, configure your restaurant’s service shifts according to your schedule.
  • Set shifts by day and time: Define different shifts depending on the day of the week and the hours you want to accept reservations.
  • Important about last bookings: If reservations last 1 hour and you want the last arrival at 11:00 pm, set the closing time to 12:00 am, since that’s when the final booking would end.
  • Closed days: If your restaurant does not accept reservations on certain days (due to closure or operational reasons), simply leave the shift blank.

6. Messages and reminders

In the Admin Panel, under Reservations | Messages and Reminders, you can automate communication with your guests via email, SMS, or WhatsApp at every stage of the booking process:
  • Confirmation: Automatically confirms that a booking was successfully registered.
  • Modification: Notifies guests if changes are made by them or the restaurant.
  • Cancellation: Instantly informs them when a reservation has been canceled, avoiding confusion.
  • Review request: After their visit, you can send a reminder asking for feedback and a review of their dining experience.

7. Reservation manager

In the Admin Panel, under Reservation Manager, you can centralize all booking-related information.
With this tool, you can:
  • View current, past, and future bookings with full details on time and status.
  • Create or edit bookings manually (for phone or walk-in requests).
  • Access guest data and comments to personalize service and enhance the dining experience.

Where can I see my booking reports?

In the Admin Panel, under Reports | Performance | Reservations, you can access full statistics on:
  • Bookings made, canceled, and no-shows.
  • Booking sources (Google, POS, URL, etc.).
  • Peak days and times.
This will help you identify patterns and optimize your restaurant’s booking management.



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