This article explains how to assign delivery orders to an external logistics provider integrated with Last, so they can deliver your restaurant’s orders to customers.

From your POS, you can manage orders coming from different delivery platforms and link them to an external delivery company. We currently support integrations with providers such as Glovo B2B, Shargo, Cabify, Mox, Uber Direct, and more.

Below is how the integration works from LastPOS.

Order Assignment

In LastPOS, you can choose to assign orders to third-party delivery providers automatically or manually.

Automatic Mode

By default, orders are assigned automatically to last-mile providers (e.g., Glovo B2B). As the delivery time approaches, the system notifies the integrated company to begin the pickup process. Typically, the request is sent 5–10 minutes before the scheduled pickup time to ensure timely arrival of the nearest courier.

Manual Mode

To activate Manual Mode, please contact support@last.app. Once enabled, LastPOS will not automatically assign any third-party delivery orders. Instead, the restaurant staff will be responsible for assigning the courier when needed.

To switch between Automatic and Manual Mode, go to the top-right menu in LastPOS and select your preferred setting.

How to Request a Manual Delivery

If Manual Mode is active, follow these steps to assign an order to a delivery provider manually:

1. Switch the order view to Delivery View (menu icon with horizontal bars on the left panel).
   
   
   
   

2. In this view, press the "Request Shipment" button.
   
   
   

3. Select the order you want to send and press the purple "Request" button in the bottom-right corner.
   
   
   

After a few seconds, the order will be sent to the selected provider.

You can verify the assignment by checking the "Shipping Provider" field within the order details. The provider's name will be displayed there once confirmed.

Order Tracking and Cancellation

Once a delivery has been requested, you can:

• Track the courier in real time: Click the three-dot menu and select "Show Map".

• Cancel the delivery: Click the three-dot menu and select "Cancel Delivery".
  
  
  

Switching Delivery Providers

You can change the delivery provider used for future orders:

1. Click the three-line menu in LastPOS.

2. Select the desired delivery company.

The new provider will be used for all upcoming orders (manual or automatic).

This setting will not affect past or already assigned orders.

Incident Management & Alerts

LastPOS sends delivery requests to external providers who are then responsible for collecting and delivering the order. However, in rare cases, issues may occur—such as provider saturation, weather conditions, or technical problems.

When such an issue arises, LastPOS will display an “ALERT” on-screen, accompanied by a sound notification to ensure restaurant staff notices it.

Clicking on the alert reveals the error message. Common alert types include:

1. "Sorry, we cannot operate in this area at this moment"
   → The delivery provider cannot accept the order due to lack of available riders. You should find an alternative solution.

2. "Insufficient Funds"
   → The restaurant’s account with the delivery provider does not have a valid payment method. Add a credit card in the provider’s dashboard to resolve this.

3. "Cannot deliver in this area"
   → The provider currently doesn’t have coverage in the selected delivery zone. Consider switching to another provider or use internal delivery staff.

 These alerts are rare and should not occur frequently under normal operation.