Account Management: How to Edit a Closed Bill
How to Edit a Closed Bill
Editing a bill that has already been closed is only possible from the POS. If the bill is still available on the POS, follow these steps to make edits:
Go to the list of bills in the POS application.
Click on the “In progress” filter at the top left and select “Closed.”
Click the “Reopen” button on the bill you want to edit.
Press the “Checkout” button to access the payment section.
To edit any items, you must first remove the payment(s) and the fiscal invoice from the “Ticket” section.
Once the payment and invoice have been deleted, you’ll be able to make changes:
Add missing items
Remove items that were not actually ordered
After making your edits, proceed to charge the bill again. The bill will automatically close, and all changes will be saved.
All changes will be recorded in the fraud control report within the admin panel.
Note: You will need a manager PIN to delete bills that have already been sent to the kitchen or for which a receipt has been issued.
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