Integrations: TheFork

What is TheFork?

TheFork is a reservation platform where customers can book a table online and, in many cases, prepay for their meal directly through TheFork app.

How does the integration with Last.app work?

This is a bidirectional integration designed to link reservations made through TheFork with corresponding orders in the Last.app POS system. It helps restaurants track the full customer journey, from reservation to in-venue service.

1. Reservation:
   A customer makes a reservation via TheFork. This information is sent to Last.app through TheFork's API and is automatically linked to an order in the system.
   
   
2. Assignment:
   The restaurant staff can associate the reservation with an open order in the POS to keep full traceability of both the customer and their consumption.
   
   
3. Payment:
   Payments are processed directly through TheFork. Therefore, in Last.app the order appears as an open table bill, not as a standard order processed through our POS. It is not labeled as a “TheFork” order, and it doesn’t contain any product details.
   
   
   

What data is received from TheFork?

When TheFork sends a reservation, Last.app receives the following information:

• Reservation UUID
• Assigned order ID
• Date and time of the reservation

Important:
No product data is sent, as the order is not processed through TheFork's system or passed into the POS.
The ticket will appear in Last.app as a regular open table bill, with the payment marked as completed externally.

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