LastSHOP: Refunds

LastSHOP: Refunds

In the day-to-day operations of a restaurant, situations may arise where it's necessary to refund an order, either partially or in full.
This article explains step by step how to process refunds for orders placed through your Last.app virtual store, provided they were paid using the online payment gateway.

When can a refund be issued?

Refunds (full or partial) are only available for payments made through Last.app’s online payment gateway.
Important: It is not possible to refund orders paid in cash or through offline methods (e.g., external card terminals).
These cases must be handled manually at the cash register or by issuing a voucher.


Steps to issue a refund

1. Identify the order

  • Go to the Admin Panel.
  • Apply the following filters:
    • Order date
    • Under Order Source, select only orders with the source "Shop" (virtual store)

2. Process the refund

  • Once you locate the order, click to view its details.
  • At the bottom of the order, you’ll see the “Refund Payment” button.
  • Choose whether to issue a full or partial refund.
  • Confirm the action.

Note: You will only see this option if the payment was made online.

Important considerations

  • The refund is processed immediately through Last.app, but the customer’s bank may take 2 to 3 business days to reflect the refund.
  • If the order was paid through an offline method, the refund must be handled manually (e.g., cash refund or issuing a voucher).



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