Printers: How to Set Up and Configure Them

How to configure printers

Printers must be configured from the Admin Panel, in the Printers section.

Create a new printer

To create a new printer, follow these steps:

1. In the Printers section, click the "+" icon.
2. Enter a name for the printer. This name will appear on all tickets printed by it.
3. Select the printer type. This depends on the printer's protocol.
   If you're unsure about the protocol, check the printer's manual.
   
   
   
   At the end of this article, you’ll find a brief description of each protocol.

4. If required, enter the IP address of the printer.
5. Enable “Split products when printing” only if you want each product in an order to be printed on separate tickets.
   
   
   
   
6. Click Save to finish creating the printer.
   

Printer settings

Once the printer is created, you can configure the following options:

Default printing

To print orders and invoices, you must set default printers:

• Default ticket printer: Used to print final customer invoices.
• Default kitchen printer: Used to print kitchen order tickets.
  

These are basic default settings. If a product, category, or register is linked to a specific printer, those advanced settings will override the default behavior.

Enable cash drawer

Activate this option if the printer is connected to an analog cash drawer.

• The drawer will open automatically when a payment is registered.
• At least one printer must have a cash drawer active to open/close the shift and generate the Z report.
• If multiple drawers are active, invoices will print to the one currently selected, and reports will be separated by drawer.

Only Master Printing

Enable this option if:

• You use a USB printer connected to a PC but want to send orders from tablets or mobile devices.
• Your location is large and uses different Wi-Fi networks between printers and other devices.

In both cases, the master device will receive the order and send it to the printer.

Enable Kitchen Orders

Enabled by default.
If you disable this, the “Send to kitchen” button will disappear and no kitchen tickets will be printed.

Bill copies

Set how many invoice copies you want to print. The default is 1.

Autoprint Delivery 

If you use integrations like LastShop, Glovo, Uber Eats, or Just Eat, enable this option to auto-print tickets when an order is received.

If disabled, your staff will need to manually press the Send to kitchen and Print buttons.

Printing protocols

Choose the correct protocol based on your printer:

• EscPos: Most common. Requires network (IP) connection.
• StarGraphic: Used by some Star printers. Requires IP.
• StarPRNT: Another Star protocol. Requires IP.
• ZPL: For label printers. Requires IP.
• USB: For printers directly connected to a Windows computer.
  
• EscPosMatrix: For dot matrix (non-thermal) printers.

Star protocols work only via Ethernet.

Need help configuring a specific printer? Write to us at hola@last.app — we’re happy to assist!

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