Integrations: Just Eat

Integrations: Just Eat

How does our integration with Just Eat work?

The integration between Last.app and Just Eat is bidirectional, meaning both platforms exchange information in real time. This connection also enables automatic order acceptance, so all orders received from Just Eat are automatically accepted in Last.app.

What information does Just Eat send to Last.app?

When a customer places an order through your Just Eat store, Last.app automatically receives the following data:
  • Just Eat order code
  • Customer name
  • Ordered products and their modifiers
  • Total order amount
  • Payment method:
    • Paid via Just Eat: The ticket will show the order has already been paid through the app.
    • Cash/Card: The ticket will show the payment is pending upon delivery.

What information does Last.app send to Just Eat?

Last.app sends all the information needed to set up and maintain your Just Eat online store:
  • Category names from your catalog
  • Product names, descriptions, and images
  • Catalog format (list view or collection view)
  • Order preparation time
  • Opening and closing hours
  • Availability of products and modifiers
    • Any item or modifier deactivated in Last.app will also be hidden from your Just Eat store.

Limitations of the Just Eat integration

The integration with Just Eat has a few restrictions imposed by the platform itself. These features are not available through Last.app and must be managed elsewhere:

Function
Where It’s Managed
Early pickup notification
Not available
Promotions and discounts
JustEat Partner Portal
Delivery zones
JustEat Partner Portal
Order cancellations
Manually in Last.app


Early pickup notifications

The “Ready for Pickup” button in Last.app has no effect on Just Eat orders. Just Eat uses the default preparation time configured in Last.app for all orders.

Promotions

Any discounts or promotions must be configured directly in the Just Eat Partner Portal.

Delivery zones

Delivery areas must be set and adjusted directly in your Just Eat management platform.

Order cancellations

Orders cannot be canceled through Last.app. Additionally:
  • If Just Eat cancels an order, this cancellation is not automatically reflected in Last.app.
  • To remove a canceled order from your Last.app system, you must manually delete the account. 
Info
Important: Manually deleting canceled orders ensures they don’t affect your billing reports.


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